Position Information

NY HELPNo

AgencyAssembly Majority, NYS

TitleConstituent Services Liaison

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitNone listed

Salary RangeFrom $50 to $55 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Queens

Street Address East Elmhurst

Empire State Plaza

City Queens

StateNY

Zip Code11370

Job Specifics

Duties Description As a Constituent Services Liaison, you will be responsible for managing and responding to casework correspondence, providing thoughtful and effective assistance, and ensuring that constituents feel heard and supported in addressing their concerns. The role demands an individual who thrives under pressure, can prioritize tasks, and demonstrates unwavering persistence in advocating for the needs of the community.The role will focus on addressing a wide range of constituent needs, from housing concerns to public assistance, discrimination complaints, and quality of life issues.
Constituent Services & Management
Community Engagement
Documentation & Reporting
Language Support

Minimum Qualifications Key Abilities & Qualifications:
? Proficiency in Spanish: Strong speaking, reading, and writing skills in Spanish are required. The ability to converse with and assist Spanish-speaking
constituents is essential to the role.
? Empathy and Patience: Ability to engage with constituents who may be facing difficult situations, demonstrating kindness, patience, and a solutions-oriented attitude.
? Strong Organizational Skills: Excellent time management, attention to detail, and the ability to juggle multiple cases and tasks simultaneously.
? Persistence & Diligence: Ability to follow through on constituent requests, staying dedicated to resolving issues even when the process is challenging or requires multiple steps.
? Knowledge of Local Issues: Familiarity with the diverse, multicultural, and immigrant communities in the district, and understanding the unique challenges they may face in accessing services.
? Tech Savvy: Comfortable using Google Suite applications and casework management tools to track and document constituent issues.
? Excellent Communication Skills: Ability to express the values and priorities of a deeply progressive elected official, both in writing and through personal interactions with constituents.
? Collaborative Spirit: Ability to work as part of a team, engaging with other staff members and community organizations to support the needs of the district.
Preferred Experience:
? Experience with casework or constituent services in a political or governmental setting.
? Familiarity with issues affecting immigrant populations, including public assistance programs, housing, education, and employment discrimination.
? Fluency in additional languages (Bangla, Arabic, Greek, or Urdu) is a plus, but not required.

Additional Comments The New York State Assembly is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices on the basis of actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, including bilingual and bicultural individuals, LGBTQ persons, and people with disabilities are encouraged to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Holly Brantley

Telephone 5184554015

Fax

Email Address BrantleyH@nyassembly.gov

Address

Street 104 Concourse Level

Empire State Plaza

City Albany, ny

State NY

Zip Code 12248