Position Information

NY HELPYes

AgencyTaxation & Finance, State

TitleTaxpayer Services Representative 1 (NY HELPS)

Occupational CategoryOther Professional Careers

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $47695 to $58447 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 299 Old Niskayuna (Wade) Road

City Latham

StateNY

Zip Code12110

Job Specifics

Duties Description Under the general direction of a Real Property Analyst or Taxpayer Services Representative 2, the Taxpayer Services Representative 1 performs the following duties:

Effectively communicate both verbally and in writing.

Work independently and exercise good judgment in monitoring multiple work assignments.

Demonstrate initiative and self-motivation.

Access pertinent information from various databases and processing systems to identify and accurately resolve taxpayer issues related to property tax freeze, property tax relief and STAR checks.

Use software tools such as SQL, SPSS and Excel to analyze, create and manipulate large scale databases in the Sybase and DB2 environments.

Review and make determinations on appeals filed by homeowners regarding eligibility for STAR.

Act independently to research and resolve complex issues within specific timelines.

Adhere to the Department’s time and attendance rules and regulations.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NY HELPS Non-Competitive MQ’s:

This position may be filled as a traineeship.

Advanced placement in the traineeship is at the discretion of the hiring agency.

Taxpayer Service Rep Trainee is equated to SG-9, starting salary $42,641
Taxpayer Service Rep 1 is SG-11, starting salary $47,695


Taxpayer Services Rep Trainee (equated to SG 9):

One year of full-time experience in a position where primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts.

OR

Thirty semester credit hours of college-level study.

Taxpayer Services Representative 1 journey level (SG 11):

Two years of full-time experience in a position where your primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts.

OR

Sixty semester credit hours of college-level study.

Competitive Minimum Qualifications:

Reachable on the appropriate Civil Service Eligible list for this title and location OR Current New York State employee eligible for 70.1 transfer or via 55-b/c in accordance with Civil Service laws, rules and regulations.

NOTE: Advanced placement in a traineeship is at the discretion of the hiring agency.

Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Tax Recruitment Team 2

Telephone

Fax

Email Address External.Application@tax.ny.gov

Address

Street W.A. Harriman Campus

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, transcripts and cover letter.

https://www7b.tax.ny.gov/HELP/gateway/HELP.home

NOTE: Former and current NYS employees may be contacted for their social security number to verify NYS work history and eligibility.

55-b eligible employees must include their letter of eligibility with their application.

-------------------FOR NY HELPS APPLICATIONS WHERE YOU QUALIFY BASED ON EDUCATION-------------------

Transcripts must show:
1. Your name
2. School name
4. At least 30 or 60 semester credit hours completed OR Associate’s or higher degree was awarded
5. Date degree was awarded if applicable
6. Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfm

Failure to provide proof that you meet the minimum qualifications may result in your application being disqualified.